Returns & Refunds Policy
Last Updated: October 2026
- Introduction
This Returns & Refunds Policy applies to goods supplied by Inspired Technology Services Limited.
- Return Authorisation Required
No goods may be returned without prior written approval from Inspired Technology Services Limited.
Customers must obtain a Return Merchandise Authorisation ("RMA") number before returning products.
Any unauthorised returns may be refused.
- Damaged, Incorrect or Faulty Goods
Customers must inspect goods upon delivery.
Claims for:
- Damaged goods;
- Missing items;
- Incorrect goods; or
- Delivery shortages
must be reported in writing within three (3) Business Days of delivery.
Where a valid claim is accepted, Inspired may, at its option:
- Replace the goods;
- Repair the goods;
- Provide a credit note; or
- Issue a refund.
- Manufacturer Defects
Many products supplied by Inspired are covered by manufacturer warranties.
Where goods are found to be defective, we may require:
- Troubleshooting information;
- Manufacturer diagnostics;
- Return inspection; or
- Manufacturer warranty procedures to be followed.
Manufacturer warranty terms may apply in addition to this policy.
- Cancellation After Order Acceptance
Orders that have been accepted by Inspired may not be cancelled without our agreement.
Where cancellation is approved, we reserve the right to recover:
- Supplier cancellation fees;
- Manufacturer charges;
- Restocking fees
- Non-Returnable Products
Certain products may be designated by the Company, manufacturer or supplier as non-cancellable and/or non-returnable ("NCNR").
Any products that are non-cancellable or non-returnable will be clearly identified on the relevant quotation, order acknowledgement or other sales documentation.
Except where faulty, incorrectly supplied or otherwise required by law, NCNR products may not be cancelled, returned, exchanged or refunded after an order has been accepted by the Company.
- Change of mind returns
Returns requested for convenience or change of requirements are accepted solely at our discretion.
Where approved, Goods must be
- unused;
- in original packaging;
- in resalable condition;
- All accessories and documentation must be included.
Accepted returns may be subject to a restocking charge.
- Credits and Refunds
Approved returns may, at the Company's discretion, be settled by:
(a) a credit note to the Customer's account;
(b) a replacement product;
(c) repair of the product; or
(d) a refund.
Where a refund is approved, it will normally be made using the original payment method where possible. Where payment was made by bank transfer, refunds may be made to a nominated bank account.
Credit notes and refunds will only be issued once:
- the returned goods have been received;
- inspection has been completed; and
- the return has been approved by the Company.
Credit notes shall be valid for application against future purchases and shall not be redeemable for cash unless otherwise agreed by the Company or required by law.
- Third-Party Payment Providers
Where payments have been made using third-party payment providers, refunds may be subject to the processing requirements and timescales of the relevant payment provider.
- Limitation
Nothing in this policy limits or excludes any rights that cannot lawfully be excluded under applicable law.
- Contact
For returns requests, please contact:
Inspired Technology Services Limited
Office 2, Quinton House
Shalloak Road
Canterbury
Kent CT2 0PR
Email: sales@inspiredtech.co.uk
Telephone: 03333 201021