Shipping & Delivery

Shipping & Delivery Policy

Last Updated: October 2026

1. Introduction

This Shipping & Delivery Policy applies to all orders placed with Inspired Technology Services Limited ("Inspired", "we", "us" or "our").

Inspired Technology Services Limited Office 2, Quinton House Shalloak Road Canterbury Kent CT2 0PR

2. Delivery Areas

We supply products throughout the United Kingdom and may, at our discretion, fulfil orders to international destinations.

Additional delivery charges, duties, taxes and customs fees may apply to international shipments and remain the responsibility of the customer unless otherwise agreed in writing.

3. Delivery Times

Any delivery dates or lead times provided by Inspired are estimates only and are not guaranteed.

Delivery times may vary depending on:

· Product availability;

· Manufacturer lead times;

· Distributor stock levels;

· Courier performance; and

· Circumstances outside our reasonable control.

Time shall not be of the essence in relation to delivery.

4. Product Availability

Many products supplied by Inspired are sourced from third-party manufacturers and distributors.

Product availability is subject to:

· Stock availability;

· Manufacturer allocation;

· Supply chain disruption;

· Product discontinuation; and

· Manufacturer specification changes.

Where a product becomes unavailable, we reserve the right to:

· Cancel the order and provide a refund;

· Offer an alternative product of equivalent functionality; or

· Place the item on backorder pending availability.

5. Delivery Charges

Delivery charges will be confirmed before order acceptance and may be shown separately on quotations, order confirmations or invoices.

Unless expressly stated otherwise, delivery costs are payable by the customer.

6. Risk in Goods

Risk in the goods passes to the customer upon delivery.

Ownership of goods remains with Inspired Technology Services Limited until payment has been received in full in accordance with our Terms & Conditions.

7. Inspection on Delivery

Customers should inspect all deliveries immediately upon receipt.

Any claim relating to:

· Damage;

· Missing items;

· Incorrect goods; or

· Shortages

must be notified to Inspired in writing within three (3) Business Days of delivery.

Failure to notify us within this period may result in the goods being deemed accepted.

8. Failed Deliveries

Where delivery cannot be completed due to:

· Incorrect delivery information;

· Refusal of delivery;

· Failure to accept delivery; or

· Customer unavailability,

additional carriage, storage or re-delivery charges may be payable by the customer.

9. Force Majeure

We shall not be liable for delays caused by circumstances beyond our reasonable control, including:

· Manufacturer shortages;

· Transportation delays;

· Industrial action;

· Severe weather;

· Telecommunications failures;

· Cyber incidents;

· Government restrictions; or

· Other force majeure events.

10. Contact

For shipping enquiries please contact:

Email: sales@inspiredtech.co.uk Telephone: 03333 201021